T's and C's

Terms and Conditions

These Terms and Conditions apply to all tents and related accessories supplied by Lotus Belle Tents Ltd (“Lotus Belle”). These statements apply in addition to other material provided on our website. Please read them carefully before placing your order and print a copy for future reference.

By placing an order with us or accepting delivery of one of our products, you agree to these Terms and Conditions. Your order is considered accepted once the product is dispatched.

In these terms and conditions, "you", "your", and "yourself" refer to any person ordering goods from Lotus Belle, while “the company”, "we", "our", and "us" refer to Lotus Belle Tents Ltd.

1. How to Pay You can purchase online through our payment gateway using major credit cards and other available payment methods. Payment may also be made by electronic bank transfer where agreed with us in advance.

If invoice payments are not received, we reserve the right to recover any costs, commissions, or fees incurred during collection, including fees from third-party debt collection agencies.

2. Availability All goods advertised for sale are subject to availability. Our website automatically updates stock levels when products sell out.

In the rare event that we cannot supply an item shown as available (e.g., due to a warehouse inventory error), we will contact you as soon as possible. We may propose a substitute product of similar quality and price. If you decline the substitute, or if we cannot accept your order for any other reason, we will issue a full refund promptly.

3. Specifications Minor product specifications may occasionally change without prior notice. Any significant changes will be published on our website. All colors, sizes, weights, and measurements shown on the website are approximate, though every effort is made to ensure accuracy.

4. Cancellations We understand that plans change, but cancellations impact our business operations. Therefore, cancellations of pre-orders will incur a fee equal to 10% of the total order value.

5. Pricing All prices are displayed in GBP (£) unless otherwise stated and include VAT where applicable. Prices are subject to change without notice, but orders placed (including deposits paid) will be fulfilled at the price listed at the time of purchase. Shipping charges are calculated separately (see Section 6).

If you wish to order five (5) or more units, please contact us directly to inquire about bulk order discounts, which are granted at Lotus Belle’s discretion and subject to availability.

6. Shipping Unless explicitly stated, shipping costs from our UK fulfillment center are charged in addition to the product price. Shipping rates vary based on destination, weight, dimensions, and delivery method. We pass carrier charges directly on to you using standard shipping unless express delivery is requested.

Orders are normally dispatched within 2–8 business days. We will provide tracking details and an Estimated Time of Arrival (ETA) via email upon dispatch. ETAs are provided by the carrier and cannot be guaranteed by Lotus Belle. International shipments may be sourced from authorized local distributors to reduce transit times and costs where applicable. For destinations without a local distributor, you are responsible for customs clearance and any associated import duties, taxes, or clearance fees.

Transit Packaging: Your tent will arrive in two outer transit boxes, each containing a canvas holdall inside a nylon travel bag. The outer nylon bag serves solely as protective transit packaging and is not part of your purchase. It may sustain damage during transit; we do not repair or replace outer nylon transit bags. The inner canvas holdall is designed for long-term storage and use.

7. Damage in Transit If your package arrives with contents damaged in transit, notify Lotus Belle by email immediately. Upon returning the package for inspection, we will issue a full refund (including standard return shipping costs) or arrange and pay for minor repairs if mutually agreed upon.

8. Warranty & Product Support

8.1 Manufacturer’s Warranty We provide a two-year limited manufacturer’s warranty from the date of purchase covering defects in materials and workmanship.

8.2 Product Identification All Lotus Belle tents feature a four-digit Unique Product Number (UPN) located on the left-hand side of the main door opening. You must locate and record this UPN, as it is required to process any warranty claim or support request.

8.3 Exclusions and Limitations Canvas is an exceptionally durable material, but long-term performance relies on proper care, maintenance, and storage. The warranty does not cover:

• Normal wear and tear, cosmetic aging, or accidental damage.

• Damage caused by improper pitch, incorrect setup, neglect, or lack of maintenance.

• Deterioration caused by storing the tent while damp or wet.

• Unauthorized modifications that affect the tent’s performance or structural safety.

• Continuous or Semi-Permanent Pitching: Our tents are designed for seasonal camping trips and are not engineered for continuous long-term pitch (defined as being pitched continuously for more than two months). Leaving a tent erected continuously beyond two months constitutes excessive use and voids this warranty.

8.4 Mould Policy Lotus Belle tent canvas is treated with a specialized mould and mildew inhibitor. However, airborne pollutants, environmental spore variations, and local climates mean no treatment can prevent all strains of mould.

• Care Requirements: To prevent mould, the tent must be correctly pitched, well-ventilated, regularly maintained, and stored completely dry. Please refer to our Care Guide for detailed instructions.

• Mould Claims: If significant mould develops within two (2) months of the initial pitch, Lotus Belle may, at its sole discretion, offer a replacement or remedy following an evaluation of the usage environment and maintenance history. Mould arising after two months or resulting from improper ventilation, wet storage, or continuous exposure is not covered.

9. Returns and Refunds Policy All sales are final. Because our tents are large, heavy items, we do not accept returns or offer refunds unless a product suffers from a verified manufacturing defect or significant transit damage. If you decide you no longer want the product after ordering or receiving it, it is your responsibility to resell or transfer it.

For valid refunds, payment will be returned via the original payment method within approximately three (3) weeks of email confirmation or receipt of the returned item. We are under no obligation to refund any product that has been opened or used, subject to your statutory consumer rights.

10. Refund of Deposits Due to Delays Deposits are non-refundable unless Lotus Belle fails to dispatch or deliver an item within the timeframe quoted at the time of order. If a shipment to our fulfillment center is delayed, you may choose to accept a revised delivery date or receive a full refund of your deposit.

11. Responsible Use and Extreme Weather You are responsible for choosing an appropriate campsite, pitching the tent correctly, and exercising caution during use. Because we cannot control how or where tents are used, Lotus Belle is not liable for personal injury, structural damage, or loss resulting from:

• Adverse weather conditions (e.g., high winds, torrential rain, flooding, or heavy snow accumulation).

• Falling branches, trees, or structural hazards.

• Pest, wildlife, or insect intrusion.

• Acts of God or environmental hazards.

Appliance & Fire Safety: Operating wood-burning stoves, heaters, or cooking appliances inside or near a tent is done entirely at your own risk. Lotus Belle accepts no liability for injury, fire, or property damage caused by fuel-burning or electrical appliances. Always consult local regulations and fire safety guidelines before using heating elements.

12. Commercial Use and Public Hire If Lotus Belle products are used for commercial purposes—including glamping businesses, event hire, hospitality, or public access—you assume full operational liability.

• Lotus Belle is not liable for third-party loss of earnings, reputational damage, customer refunds, or legal claims arising from a product fault or improper setup.

• Commercial operators must maintain appropriate Public Liability Insurance to cover all eventualities.

• In discretionary cases where a commercial defect claim is accepted, our liability is strictly capped at a maximum value equal to the original purchase price paid for the item.

13. Privacy and Data Protection We handle all customer information in accordance with privacy laws. Your personal details will not be sold, traded, or supplied to third parties for marketing purposes. For full details, please consult our Privacy Policy.

14. Entire Agreement These Terms and Conditions constitute the entire agreement between you and Lotus Belle Tents Ltd. No variation or modification of these terms shall be valid unless executed in writing and signed by an authorized representative of Lotus Belle.

15. Amendments We reserve the right to update these Terms and Conditions at any time without prior notice. Revised terms apply to all orders placed after the date of publication.