Terms and Conditions

These terms and conditions shall apply to all tents and related accessories supplied by Lotus Belle Tents Ltd (“Lotus Belle”). These statements apply in addition to other material provided on the website. Please read them carefully before placing your order and print a copy for future reference.

By placing an order with us or agreeing to delivery of one of our products, you are agreeing to accept these Terms and Conditions. Your order is considered accepted once the product is dispatched.

In these terms and conditions, "you", "your", "yours" and "yourself" are references to any person ordering goods from Lotus Belle, and “the company”, "we", "our" and "ours" are references to Lotus Belle.

1. HOW TO PAY

You can buy online through our payment gateway, which includes payment by major credit cards and other payment methods made available through our website. (See the 'how to order' section on the website.) Payment may also be made by electronic bank transfer, where agreed with us.

If payment of invoices is not received, we reserve the right to recover any costs, commissions or fees incurred for the collection of payment, including those which may be incurred by using a debt collection agency.

2. AVAILABILITY

All goods advertised for sale are subject to availability. Our website will normally ensure that the “out of stock” sign goes up as soon as we sell out of individual products.

In the rare event that we are unable to supply the goods shown as available on the website, perhaps due to an error in the warehouse stock count, we will contact you as soon as possible.

Where, for any reason, products are not available, we may propose to provide you with similar products of similar quality and price. The choice is yours. If you do not wish to accept a substitute product, we will return any funds paid as soon as possible.

If for any other reason we cannot accept your order, we will refund your payment as soon as possible.

3. SPECIFICATIONS

Sometimes product specifications from the manufacturer may change in a very minor way without prior notice. Any significant changes will be notified on this website.

All colours, sizes, weights and measurements shown on the website are approximate, but every effort is made to ensure that they are as close as possible to what is shown.

4. CANCELLATIONS

We like to accommodate everyone and understand things can happen, but cancellations affect our business too. Therefore, cancellation of pre-orders will be charged at 10% of the value of the order.

5. PRICING

All prices are shown in GBP (£) unless otherwise stated. Prices may be changed from time to time without notice, but all orders (including deposits) will be fulfilled at the price listed at the time the order is placed. Freight charges are extra where applicable. (See “Shipping” section.)

All prices are inclusive of VAT where applicable. Any applicable VAT will be clearly shown at checkout or on your invoice.

If you wish to order 5 or more products, please contact us as there may be a discount available for multiple purchases, at Lotus Belle’s discretion and subject to availability.

6. SHIPPING

Unless otherwise stated, shipping costs from our fulfilment centre in the United Kingdom will be charged in addition to the price of the products.

Shipping costs will vary according to the delivery address, weight and size of the products ordered, and the method of shipping preferred by the buyer.

Our shipping companies will generally be well-known carriers selected for cost and service quality. Their charges are passed directly on to our customers. We use standard delivery unless you ask for an urgent delivery.

Orders will normally be dispatched within 2–8 business days of being ordered. We will send you by email the estimated time of arrival (ETA) and tracking details from the carrier as soon as products are dispatched, but we cannot guarantee ETA or tracking details as the accuracy of these is in the hands of the carrier. Sometimes shipments are delayed in transit despite best endeavours by all parties.

We also ship to most overseas countries. Just contact us for a quote.

Orders for overseas addresses may be sourced from authorised Lotus Belle distributors in those countries if that means quicker delivery and lower shipping and related costs for you. We will inform you if we intend that your order for an overseas country is to be handled by a Lotus Belle company outside the United Kingdom.

If we do not have a distributor in the destination country, we can arrange freight but separate arrangements may need to be made by you for clearing the shipment through customs in that country, or you agree to meet those costs.

Lotus Belle will not normally be responsible for import duties, customs charges or other charges in the destination country. For further shipping information please see our ‘Shipping’ page.

Your tent will arrive in two boxes which each contain a canvas holdall within a nylon travel bag. This bag serves only as packaging and is not a part of your purchase. It is possible that these will be damaged in transit; we do not replace or repair this outer packaging.

The canvas bag within your larger transit bag is for keeping, although the nylon bag will generally arrive intact and can be useful.

7. DAMAGE IN TRANSIT

If you take delivery of a Lotus Belle package and the contents have been damaged in transit, you should notify Lotus Belle immediately by email.

We will offer/issue a full refund once the package is returned to us for inspection, including the normal cost of return shipment. Alternatively, we can pay for repairs if the damage is minor and we agree to handle it that way.

8. PRODUCT SUPPORT

Lotus Belle does not offer a product warranty or guarantee for its tents or related products.

Our products are manufactured using materials and components selected for their intended use, and we make every reasonable effort to ensure that products are supplied to an appropriate standard.

No express warranty or guarantee is provided by Lotus Belle in relation to the lifespan, durability or performance of any product beyond any rights or protections that may apply under applicable law.

We do not operate a warranty or guarantee registration system, and no warranty or guarantee period is provided with the purchase of a Lotus Belle tent or related product.

Where a product is reported to have a problem, Lotus Belle may, at its discretion, ask for photographs or other information to help us understand the issue. Any assistance, replacement part, repair or other remedy offered in such circumstances is provided at our discretion and does not constitute a warranty or guarantee.

This section does not affect any rights you may have under applicable consumer protection legislation.

9. RETURNS AND REFUNDS POLICY

All sales are final. Unless there is a serious defect in the product or significant damage in transit, we do not offer Returns and Refunds.

We hope you will appreciate that our tents are large, heavy products not amenable to returns and as such we do not accept returns unless there is very good reason to do so.

If you decide after ordering or receiving the product that you do not want it and wish to dispose of it, then it is your responsibility to find a buyer or another recipient for the product.

If for any reason we owe you a refund, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately 3 weeks of receiving our email, or if products are to be returned to us, within 3 weeks of us receiving the returned product.

We are not obliged to refund any part of any item that has been opened and/or used, subject to any rights you may have under applicable law.

10. REFUND OF DEPOSITS DUE TO DELAYS

A full refund of a deposit will only be made if Lotus Belle fails to deliver an item within the timescale quoted at the time of the order.

No deposit refunds will be offered under any other circumstances.

If a factory shipment to our fulfilment centre is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.

11. RESPONSIBLE USE OF LOTUS BELLE TENTS AND RELATED PRODUCTS

Because we have no control over how our tents and other products are used, we cannot be held responsible for injuries to users or damages to the tents in use such as caused by adverse weather (including high winds and flooding) or by unwanted animals, wildlife or other pests entering a tent or by acts of God.

Users need to exercise care in selecting a camp site and in using the product.

In relation to weather damage, Lotus Belle cannot be held responsible for injury to users or damage to our tents or their contents for tents left up in inappropriate weather conditions such as high winds or in low-lying areas subject to potential flooding or by falling trees or power lines. Please heed weather warnings.

Lotus Belle tents are made from quality materials and our experience is that a properly erected Lotus Belle tent can withstand a range of weather conditions. However, we cannot offer guidance on that because it depends on factors such as how well our instructions were followed in erecting the tent, how well the tent pegs were hammered to the ground, how soft the ground was at the time and how sheltered the site was at the time.

Use of appliances in tents such as stoves or other cooking or heating devices: Please note that if stoves or other appliances are operated within the tents, that is completely at the user's own risk.

Lotus Belle cannot be held liable or responsible for any injury or damage caused by the operation of any fuel or electrical appliances within the tent or nearby. Contact your local regulator for applicable fire rules and safety recommendations.

Similarly, we cannot be responsible for any accident or personal injury to users of our tents. Users should take their own reasonable precautions given the nature of these products as would be taken by a prudent user, for example to avoid tripping on tent guy ropes.

12. IF OUR PRODUCTS ARE USED BY MEMBERS OF THE PUBLIC

If our products are used for hire to the public, for other commercial purposes, for hospitality or for any other purpose by a person who was not the buyer of the products and you find a fault which causes you to issue refunds to your own customers, or pay damages to other people due to injury or any other reason, Lotus Belle will not be responsible for reimbursing those losses.

Likewise, should you experience damage to reputation or loss of business through product fault or any other reason, Lotus Belle shall not be held responsible for any costs incurred or profits lost.

In certain circumstances, entirely at our discretion, we may offer to replace products or make a refund – the maximum amount refunded will not exceed the price paid by you.

Lotus Belle shall not accept responsibility for injuries caused through improper use of our products – it is your responsibility to pitch correctly, check parts regularly, and check weather reports for the event you are attending.

If our products are to be used by members of the public, you should have your own public liability insurance to cover all eventualities.

13. PRIVACY AND USE OF CUSTOMER INFORMATION

We will take all normal precautions to protect the privacy of any customer information we have.

We will not supply customer information to any other person for any purpose. (Please see privacy policy statement in FAQ.)

14. NOTE ON AGREEMENT BETWEEN PARTIES

These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties concerned.

15. CHANGES TO TERMS AND CONDITIONS

We may change these terms and conditions from time to time without notice. Any changes will apply to all products supplied after the change to our terms and conditions.